From HSToday: PERSPECTIVE: The Technological Transformation of Emergency Management: Part II. Building Trust and Efficiency Through AI Integration

“Rebuilding Trust Through Smarter Support

Artificial intelligence is everywhere, but for emergency management professionals, the real question is how to use it meaningfully. In a field where public trust, speed, and accuracy are critical, AI must be more than a buzzword. It must be a tool that helps agencies deliver faster, more transparent, and more survivor-centered support.

Emergency managers are under growing pressure to do more with fewer resources. Staff turnover, inconsistent training, and outdated systems make it difficult to deliver consistent, high-quality support. Many agencies still lack the tools to track survivor experiences in real time or identify systemic issues before they escalate. AI, when implemented strategically, can help bridge these gaps. It can improve operations, boost staff effectiveness, and restore trust in the system.”

( Note: The first segment of this article was posted earlier.)