From NPR: Federal records contradict what FEMA leader told Congress about Texas flood response/

In the week after floods tore through Texas Hill Country, most survivors were unable to get through to a federal aid hotline because the Department of Homeland Security let funding lapse, according to publicly available contract records and internal FEMA call center logs obtained by NPR.

The call center staffing meltdown appears to have happened because of an administrative bottleneck created by the Trump administration. Homeland Security Secretary Kristi Noem personally signs off on all funding requests for more than $100,000, according to House testimony by FEMA acting administrator David Richardson earlier this month. The Federal Emergency Management Agency is part of the Department of Homeland Security.