GAO report: Disaster Assistance High-Risk Series: FEMA Assistance for Disaster Survivors.  

GAO: Billions in FEMA Aid Delivered, but Survivors Still Face Barriers Accessing Help After Disasters

“FEMA provided over $3 billion to over 1 million survivors affected by recent disasters. However, these individuals and households faced challenges communicating with FEMA, such as long wait times when calling FEMA’s helpline.

There has been recent interest in reviewing the federal role in disaster response. Federal and state officials emphasized that state and local governments would need time to prepare for any changes since they currently rely on significant federal support.

This is the third report in a series on disaster response. The second was on state and local response capabilities, and the first was on the federal response workforce.”